Wednesday, April 22, 2015

What Does Outstanding Customer Service Look Like?

Superior Insurance Service For The Entertainment Industry

Have you left a business and thought, “How are they even in business”? Or have you gotten off the phone and said, “They don’t understand or care about my needs or even respect me”?  We have had those experiences, and we don’t ever want any of our customers to feel that way about our firm. 
Outstanding customer service can mean something different to each person. However, we believe there is a basic underlying attitude of a firm that provides outstanding customer service. We would like to share our thoughts on what our firm believes contributes to outstanding customer service. 

Outstanding customer service is a mindset that we want every employee to have. 
We practice three basic principles when relating to clients: empathy, appreciation and helpfulness.
  • Empathy - We will consider and understand your opinion and needs. We will educate you on the details of insurance so that you can make an informed decision.
  • Appreciation - You are important to us and you should be told so. We will value our relationship with you and treat you with respect and trust.
  • Helpfulness- When you call our agency you will talk to a licensed professional who lives and works in the community. We will listen to your requests and provide thoughtful responses. We will always say thank you. We know you have choices when it comes to selecting your insurance agent, and we appreciate that you have chosen us.

Here are other guiding principles that every agency should live by
  • Do what you say you are going to do. If you say the certificate will be delivered by 10:00 am Tuesday; deliver it before or on time.
  • Own your mistakes. No agency is perfect, so when a mistake is made, take responsibility and identify corrective measures to prevent it from happening again. 
  • Care about the customer. Genuinely care about your customers and their experiences. When a loss occurs we will get involved as if the loss happened to us. 

The staff at John Hart Insurance has over 60 years combined experience in the field of entertainment insurance.  We focus exclusively on understanding the unique needs of motion picture, television, video, music and theatrical companies.  This knowledge base allows us to structure an insurance program specifically for each client that will be a balance of the best coverage and most economical solutions to help them manage the risks inherent to their unique businesses.











Thursday, April 9, 2015

How Does Business Liability Insurance Impacts Entertainment Companies?


Business Insurance

The world is changing, and we understand the issues entertainment businesses face every day. There is constant competition for your customers, there are challenges in attracting and retaining top talent and your expenses keeps going up. Your entertainment business changes, and so do your exposures. Here are some of the major kinds of liability coverage found in most business insurance programs.

Entertainment Liability Insurance

·         Bodily Injury - Bodily injury to a third party.
·         Property Damage - Damage to a third party’s property (equipment building etc.).
·         Cast Insurance - Reimburses the production company for any extra expense necessary to complete principal photography of an insured production due to death, injury or sickness of any insured performer or director
·         Personal Injury - Injury to the mind or emotions, as opposed to an injury to property.
·         Products & Completed Operations - Liability arising out of products you sell or business operations and services conducted, excluding professional services.
·         Premises - Covers liability arising out of injury to third parties while on your premises.
·         Professional Liability – Covers legal liability and defense for the production company against lawsuits alleging unauthorized use of title, format, ideas, characters, plots, plagiarism, unfair competition or piracy. Also protects for alleged libel, slander, defamation of character or invasion of privacy. This coverage will usually be required by a distributor prior to release of any theatrical or television production.
·         Umbrella - Provides excess liability over primary auto and commercial liability policies.


The staff at John Hart Insurance has over 60 years combined experience in the field of entertainment insurance.  We focus exclusively on understanding the unique needs of motion picture, television, video, music and theatrical companies.  This knowledge base allows us to structure an insurance program specifically for each client that will be a balance of  the best coverage and most economical solutions to help them manage the risks inherent to their unique businesses.